At this point, items are moved into the Sent Items folder. OWA 2013 behaves in the same way as OWA 2010 – nothing has changed in the way that messages are held in the Drafts folder until dispatch. What might account for user descriptions of items being “stuck” is when a problem occurs somewhere in the transport pipeline that prevents outbound messages being processed. For instance, items will remain in the Drafts folder if the Store cannot pass them to the transport system. If the transport service is not running on any available server or the mailbox transport service is not running on the mailbox server that hosts the active database for the user’s mailbox, items will stay in the Drafts folder until the services come online and Exchange is able to process outbound items.